Engaging Ideas
Presents: Dr June Lennie and Dan Toombs
Establishing shared service centres in the non-government sector:
Learnings from recent Queensland research
DATE: Wednesday 20th of May, 2009
TIME: 10.00am – 12pm
PLACE: Room 1, 80 George St, Brisbane (corner of George and Margaret)
If you would like to attend this free event please RSVP by Friday 15 May to: research@communities.qld.gov.au
Overview
The non-government sector in Australia has been using collaborative arrangements and variations of the shared service model for many years. However, there have been few detailed case studies of the implementation of shared service initiatives.
This seminar presents findings from an evaluation of the implementation phase of the Multi-Tenant Service Centre (MTSC) Pilots Project. This project was conducted by the Department of Communities, Queensland Government, as part of its Strengthening Non-Government Organisations strategy.
This presentation will include a discussion of the challenges and sustainability strategies for shared services from a literature review, and a detailed case study of one of the three MTSC pilot sites, located in Toowoomba.
Learnings from the evaluation of the MTSC project to be outlined include:
• The anticipated benefits of the shared service model
• The type of organisation the concept was seen as most effective for
• The risks, challenges and barriers to success, and
• Success factors in the implementation process.
Dr June Lennie
June Lennie is an evaluation consultant and a Senior Research Associate at Queensland University of Technology, where she has worked in various research capacities over a 19 year period. June has significant expertise in conducting participatory research and evaluation projects with government and community-based organisations, including evaluation capacity building and community development and ICT projects, and has published widely in her field.
Dan Toombs
Dan Toombs is a lawyer and CEO of The Advocacy & Support Centre (TASC) in Toowoomba, Queensland. He has instigated numerous social and legal innovations culminating in a number of awards including the Queensland Disability Award, the National Human Rights Law Award, the Winston Churchill Fellowship and the Catholic Social Justice Award.
